The Deal’s Not Final Until Installation is Complete

It’s crucial in our daily efforts to generate new leads and business for our clients. Our primary objective has always been to secure calls for the sales team, enabling them to close deals effectively. However, it’s disappointing when everything is proceeding smoothly, but then the installation team fails to perform adequately, casting a negative light on the entire group. This situation underscores the importance of every team member’s role in maintaining the overall success and reputation of the organization.

For vendors: If you’re scheduled to be at a location by 11 AM, it’s important not to call at 11:07 AM to inform them that you’ll be 30 minutes late. You should be aware of your delay by 10:30 AM, the time you’re supposed to travel to the location. Integrity and honesty are valued much more than creating mistrust and displaying laziness.

For active owners in the service industry, it’s crucial to understand that success isn’t achieved until the job is completed on time and meets the customer’s desired results. To prevent potential issues, it’s advisable to treat customers with the same attention and enthusiasm as prospects throughout the entire service process. This approach ensures consistent quality and customer satisfaction from start to finish.